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Refund Policy

Return & Refund Policy
Effective Date: 08/01/2024

At The Variant Collectables, we want you to be completely satisfied with your purchase. If you are not happy with your item, please review the return and refund guidelines below.

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1. Return Timeframe

You may request a return or refund within 2 days of receiving your order. After this window, we cannot guarantee a return or refund will be accepted.

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2. Eligibility for Return

To be eligible for a return, the item must meet the following criteria:

  • Must be in original condition, unused, and in its original packaging

  • Must include all original tags, accessories, or authentication (if applicable)

  • Must be accompanied by proof of purchase (receipt or order confirmation)

Non-returnable items include:

  • Clearance or final sale items

  • Digital downloads or gift cards

  • Opened collectibles, trading cards, or graded items

  • Customized, personalized, or limited-edition items marked as non-returnable

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3. Refund Process

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Full Refunds: Issued for eligible items returned in original condition

  • Partial Refunds: May apply if the item is damaged, used, or missing original packaging

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, damaged on arrival).

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4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method. The Variant Collectables is not responsible for lost or undelivered return shipments.

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5. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 72 hours of delivery with:

  • A description of the issue

  • Photos of the item and packaging

  • Your order number

We will prioritize a replacement, exchange, or full refund based on the issue and item availability.

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6. Cancellations

Orders may be canceled within 24 hours of purchase, provided the item has not already shipped. Contact us as soon as possible to request cancellation.

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7. Exchanges

We may offer exchanges for the same item if available, or store credit. Please contact us directly to check eligibility.

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8. Contact Us

For all return and refund inquiries, please reach out to:

The Variant Collectables
Email: support@thevariant collectables.com
Business Hours: 9:00am - 10:00pm pacific

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